Wufoo

Part 1.

Please provide the following information so that we can validate your answers.
Name * First Last
Employee Number *
Work Location *
Other Work Location
Union Membership
CWA Teamsters (IBT) Other or Not Sure
Home Address
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
Personal Email
Mobile Phone Number ### - ### - ####
Would you like to receive updates on AA bargaining and other union-related news from CWA?
Message & data rates may apply. Recurring messages. Visit cwa.org/sms for Terms & Conditions and cwa.org/privacy for Privacy Policy.
Yes, please send bargaining updates via text message. No, I don't want to receive messages via text.
What type of Passenger Services Agent are you? *
Reservation Agent OBR or Reservation Agent HBR Airport Agent Club Agent Car Agent
If you are a Reservation Agent, do you work at a specialty desk?
Yes No

(Select one.)
If you answered yes, which desk?
My employment is: *
Part-time Full-time
How long have you worked for American Airlines? *

Indicate the number of years and months.
Part 2:

Please rank the following bargaining issues according to which are most important to you, with #1 being the most important.
401K Contributions
Enter a value between 1 and 19.
Base Pay
Enter a value between 1 and 19.
Compensation
Enter a value between 1 and 19.
Customer Contact Premium Pay
Enter a value between 1 and 19.
Furlough/Recall/Bumping
Enter a value between 1 and 19.
HBR Cost of Internet and Phone
Enter a value between 1 and 19.
Health Care Benefits, Plans, and Coverage
Enter a value between 1 and 19.
Holidays
Enter a value between 1 and 19.
Job Security/Limits on Contracting
Enter a value between 1 and 19.
Overtime Pay
Enter a value between 1 and 19.
Profit Sharing
Enter a value between 1 and 19.
Scope of Work (your exclusive right to perform certain work)
Enter a value between 1 and 19.
Seniority
Enter a value between 1 and 19.
Shift Differentials
Enter a value between 1 and 19.
Sick Days
Enter a value between 1 and 19.
Staffing Levels
Enter a value between 1 and 19.
Swaps/CS
Enter a value between 1 and 19.
Vacation Accrual
Enter a value between 1 and 19.
Vacation Availability
Enter a value between 1 and 19.
Part 3.

Please share your views on Overtime.
At Airports (Select all that apply.)
Overtime is distributed fairly. Overtime is not distributed fairly. Mando notification is a problem. There is too much mando overtime.

Select all that apply.
Additional thoughts on Overtime:
In Reservations:
I prefer voluntary mando so I can schedule my hours. I prefer to work mando only when the company calls mando for the hours they require.
Additional comments:
Part 4

Please share your views on Vacations, Holidays, Transfers, and Health Benefits.
What are your views on the current structure of Vacations? (Select one.)
The length of time provided for Vacation is satisfactory. The length of time provided for Vacation is too short. I don't like the Holiday/Vacation option.

Select one.
What are your views on the current structure of Holidays?
I am satisfied with the current Holidays. We need more Holidays.

Select one.
What are your views on the system of Transfers? (Select one.)
Transfers should be awarded according to the most senior agents in the system. Transfers should be awarded according to the most senior agents in the location.

Select one.
Please check all that apply to your views about current Health Care Benefits: *
The cost of co-pays is too high. The cost is satisfactory. The plan does not provide enough benefits. The plan coverage is satisfactory. The deductible is too high. The cost of the premium share is too high.

Check all that apply.
Additional comments:
Part 5.

Please share your views on Swaps, Shift Changes, Scope of Work, and Furloughs.
What are your views on Swaps or Shift Changes?
The Swap policy is satisfactory. We need to be allowed more Swaps. We need more flexibility for Shift Changes.

Check all that apply.
Are changes needed in the Scope of Work for any of the following? (Check as many as needed.)
Insourcing (BSO) Outsourcing small stations Car work Reservations

Check as many as needed.
Is the Furlough process fair?
Yes No
Additional comments/suggestions:
Part 6.

Please share your views on the I-Learning Program.
Do you have time to do your training while at work?
Yes. always. No, never. Sometimes.
Do you do your I-Learning at home?
Yes, most or all the time. No, never. Sometimes.
Does management include time to train in your schedule?
Yes, regularly. No, never. Sometimes.
Part 7

Please share your experiences with verbal and physical threats or abuse on the job.
Have you ever been assaulted or threatened verbally or physically on the job?
Yes. No
If yes, were you satisfied with the way management handled the situation? Please describe why or why not.
Part 8

Please share your thoughts regarding upcoming contract bargaining.
I would make the following suggestions, additions, or changes to the Articles of the current contract:
Part 9

Supporting the bargaining team.
What would you be willing to do to support the Bargaining Team and Bargaining Process? (Check all that apply.)
I would wear a Union button or shirt. I would attend workplace meetings about bargaining. I would help distribute information and talk with my co-workers. I would participate in on-the-job actions about bargaining. Other

Check all that apply.
If you checked "Other," please let us know your suggestions for other ways to support Bargaining.
Do Not Fill This Out

Wufoo

Part 1.

Part 2:

Part 3.

Part 4

Part 5.

Part 6.

Part 7

Part 8

Part 9